People may try to bully (and succeed enough to keep trying) with intimidating styles. Some of the styles are dictating, insulting, exploding, sniping and bulldozing. Powerful counter-measures include:
  • Breathe deeply, stay calm.
  • Give neutral stare.
  • Ask to repeat some part.
  • Use safe over-agreeing humor.
  • Present concise information.
  • Insist on level tone to hear.
  • Take a break.
  • Offer to meet later.

Could this apply to anyone you know? Your plan:

Difficult Contacts

Contact Skills