Know-It-Alls
Some try to dominate communication with their knowledge. They may know a lot, but may be overbearing about a topic.  Several ways of coping are:

  • Question, don’t confront unless wanting argument.
  • See if you can learn and enjoy knowledge.
  • Give credit for info.
  • Change topic after awhile.
  • If ongoing contact, do homework to find out facts.
  • Present alternative facts as valuable to you or others.

If you need to handle this, what is your plan?

Difficult Contacts

Contact Skills