Whiners
You may have trouble with people who continually complain, but don’t take any action to remedy problems. Techniques for improving the situation are:

• Encourage person to describe feelings about taking action.
• Avoid agreeing with despairing conclusions.
• Reframe picture in active or neutral statements.
• Ask person to consider worst and best outcomes.
• Help with action plans -- if your help is requested.

If this is a problem, specify your plan for handling it:

Difficult Contacts

Contact Skills