You may have trouble with people who continually complain, but don’t take any action to remedy problems. Techniques for improving the situation are:

  • Encourage person to describe feelings about taking action.
  • Avoid agreeing with despairing conclusions.
  • Reframe picture in active or neutral statements.
  • Ask person to consider worst and best outcomes.
  • Help with action plans -- if your help is requested.
If this is a problem, specify your plan for handling it:

Difficult Contacts

Contact Skills