You may have trouble with people who continually complain, but don’t take any action to remedy problems. Techniques for improving the situation are:
If this is a problem, specify your plan for handling it:
- Encourage person to describe feelings about taking action.
- Avoid agreeing with despairing conclusions.
- Reframe picture in active or neutral statements.
- Ask person to consider worst and best outcomes.
- Help with action plans -- if your help is requested.